InXpress » About

About Us

We empower businesses through affordable and reliable shipping and logistics solutions.

Our Story

Founded in 1999 by John Thompson, InXpress was born from a passion for bridging the gap in the logistics industry for small and medium-sized businesses. John recognized that these businesses often faced high shipping costs and complex logistics processes designed for larger corporations. With extensive experience in the logistics sector, he set out to create a company that democratizes access to affordable, reliable shipping solutions for all businesses, regardless of size.

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InXpress started small but quickly grew by building a strong network of shipping partners and developing innovative technology. We secured competitive shipping rates from our partners and passed the savings on to our customers. Our commitment to personal service and technological innovation sets us apart.

Today, InXpress operates in over 14 countries, helping businesses worldwide, including in the USA, UK, Canada, Australia, and more. We partner with major carriers like DHL, UPS, and FedEx to provide high-quality shipping services at discounted rates.

boy with package
Delivery man with packages

What Sets Us Apart

The story of InXpress is one of vision, innovation, and dedication to customer success. Unlike many competitors, InXpress was founded on the principle of providing equal opportunities for businesses of all sizes to thrive in the complex world of logistics. This founding vision continues to drive our operations and growth.

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By offering a unique blend of personalized service, competitive pricing, and advanced technology, InXpress is committed to simplifying shipping for businesses everywhere. This unwavering commitment to excellence and customer focus is what truly sets InXpress apart in the logistics industry.

Our Mission

The name ‘InXpress’ reflects our core mission. ‘In’ signifies inclusivity, indicating that all businesses, big or small, are welcome. ‘Xpress,’ conveying speed and efficiency, represents the company’s commitment to providing fast and reliable shipping services.

Together, ‘InXpress’ represents a brand dedicated to inclusive, efficient, and express shipping solutions. We aim to revolutionize the shipping and logistics industry by providing businesses of all sizes with personalized, cost-effective, and efficient solutions.

Brand Values & Beliefs

Customer Centricity

We always focus on our customers; their success is how we measure our own. We provide great support and customized solutions to meet customers’ unique needs.

Innovation

We are always looking for new ways to improve our services and technology. Using new ideas ensures our customers get the best solutions to improve their logistics operations.

Integrity

Integrity

We are honest and transparent in our operations. Our customers trust us to handle their shipping needs because we keep our promises and communicate openly.

Partnership

We see our customers, carriers, and partners as collaborative partners. Working together creates situations where everyone wins, leading to mutual success and long-term growth.

Excellence

Our goal is to be excellent in every part of our business. We provide high-quality services, and our team is professional. We go beyond expectations and set industry standards.

Sustainability

We focus on reducing our environmental impact by using eco-friendly shipping options and efficient logistics processes to help our customers reach their sustainability goals.

Testimonials

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“We have been working with Seth and the InXpress team for about 8 years now. Working with the InXpress team has removed the burden of managing our logistics and given us the confidence that everything from Small Parcel, International, LTL and Truckload deliveries will get to our customers on time. Seth and his team have us covered for all of our shipping needs.”

Mike - Arcrite Automation
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“The entire Waterbury Electronic Supply team is happy with the relationship we have established with Seth and his InXpress team. They are always very responsive and truly seem happy to support us. The great support, combined with competitive shipping costs is a winning combination. We had used the services of another, similar company prior to engaging with Seth. Not only were their prices higher, but they were not responsive. It would sometimes take days to get a quote and they were even more challenged in responding if there was a problem with a shipment. Seth and his team are the opposite, they spring into action when something needs to get done. This really means a lot to us. With this said, I highly recommend Seth and his team at InXpress!”

Ron - Waterbury Electronic Supply (Owner)
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“I really enjoy using the services of InXpress. Customer service is always available for me, they assist me daily with quotations and very importantly they prepare bills of lading for you which saves a great amount of time. They work very well in the most difficult situations which occur once in a while. We have been working together for over 10 years now and look forward to many more years.”

Burt – Gesswein Company
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“When we need something shipped, time is of the essence. The level of value and customer service we receive from InXpress cannot be beat. Every single team member is very knowledgeable, reliable and an absolute pleasure to work with!”

Cindy – Naiad Dynamics
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“We have been working with Seth and his team for over 10 years
They handle all of our imports and our domestic deliveries. Seth and his team do a fantastic job with all aspects of the experience from quick replies with quotes to same-day pickups for the Equipment that’s being shipped.
Super-fast follow ups when we need tracking numbers or have any type of issue with the trucking company that we’re using.
We look forward to many more years with the InXpress Crew.”

Annalisa and John-Owners, Rolling In Paradise LLC
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