What We Do

How can I contact InXpress customer support?

You can reach us through our website’s contact form or by calling your local InXpress office. We are dedicated to providing prompt and helpful assistance for all your shipping needs.

How do I open a trace for my shipment with DHL or UPS?

To open a trace, simply provide your Airway Bill (AWB) number. Our system will handle the rest, ensuring you receive timely updates on your shipment’s status.

When is customer support available?

Our customer support team is available during regular business hours. For urgent inquiries, you can contact us through our website or call your local office for immediate assistance.

How do I get started with InXpress?

Getting started is easy. Contact us through our website or call your local office. We’ll guide you through setting up your account, understanding our services, and making the most of our shipping solutions.

How do I update my shipping address or other details?

You can update your information by logging into your account on our website or contacting our customer service team. We’ll ensure your records are updated promptly to avoid any shipping delays.

How do I reset my InXpress account password?

You can reset your password using the “Forgot Password” link on the InXpress login page.

Can InXpress customize shipping solutions for my business?

Absolutely! We work closely with you to understand your specific shipping needs and tailor our services to provide the most efficient and cost-effective solutions. Whether it’s for international/domestic parcels or freight, we’ve got you covered.

What do I need to know about international shipping with InXpress?

International shipping requires accurate documentation and compliance with customs regulations. Our team will guide you through the process to ensure smooth and efficient international shipments.

How does InXpress handle domestic shipping?

We offer reliable and cost-effective domestic shipping services through our network of trusted carriers. Our platform allows you to compare rates and choose the best option for your needs.

What are the benefits of express shipping with InXpress?

Express shipping ensures your packages arrive quickly and safely. We offer competitive rates and reliable service through our partnerships with top carriers.

How do I request a shipping quote?

You can request a shipping quote by filling out the form on our website or contacting our customer service team. We’ll provide you with a competitive quote based on your shipment details, all within minutes. Once set up as a customer, you’ll have access to Webship+, our web-based platform.

What is the process for booking a shipment?

You can gather information from the customer, input it into our system for a rate quote, send the quote for approval, and then book the shipment. Alternatively, customers can use Webship+ to quote and book shipments independently.

Does InXpress offer specialized services for fragile items or hazardous materials?

Yes, InXpress can advise on packing best practices for fragile items. For hazardous materials, specific regulations and carrier requirements apply. Contact InXpress to ensure proper handling and compliance.

How does InXpress handle shipments that require special handling or temperature control?

InXpress works with carriers that offer specialized services for shipments requiring special handling or temperature control. Our team will guide you through selecting the appropriate service and ensuring your shipment is properly packaged and labeled.

Can InXpress assist with the import/export process and required documentation?

Yes, our experienced team provides guidance on import/export regulations, required documentation, and customs procedures. We’ll help ensure your international shipments are compliant and processed efficiently.

How do I resolve a billing issue?

For any billing inquiries or issues, please contact our billing department through the contact form on our website or call our customer service. We will assist you in resolving the matter promptly.

Are there any additional fees besides shipping costs?

Depending on the service and shipment details, fees for customs clearance, address correction, or specific handling requirements might apply. InXpress provides a transparent breakdown of all charges during the booking process. We have no monthly fees, setup fees, or maintenance fees—you only pay when you ship.

Does InXpress offer shipping insurance?

Yes, we offer shipping insurance to protect your goods against loss or damage. You can choose the appropriate insurance option during the booking process. Contact support for more information.

What is the typical contract length for InXpress services?

InXpress offers flexible options that may not require a long-term contract. We are one of the few providers that don’t mandate a long-term contract, allowing you to use our services as needed.

Can I get a quote from InXpress to compare with other options?

Absolutely! InXpress offers quick and easy online quote requests, allowing you to compare our rates with other providers before making a decision.

How can InXpress help me streamline my returns process and manage reverse logistics?

InXpress can help you develop a customized returns management solution, including providing return shipping labels, tracking returned packages, and managing the disposition of returned items. Our team can also provide guidance on best practices for minimizing returns and handling them efficiently.

Can InXpress help me with packaging recommendations for my products?

Yes, InXpress can provide general packaging best practices based on the type of goods you ship. However, consulting with a packaging specialist may be recommended for specific or fragile items.

Does InXpress offer any solutions for managing high-volume or recurring shipments?

Yes, InXpress can set up customized shipping programs for businesses with high-volume or recurring shipment needs. This may include dedicated account management, streamlined processes, and volume-based discounts.

Can I use InXpress for both my B2B and B2C shipping needs?

Absolutely! InXpress offers solutions for both business-to-business (B2B) and business-to-consumer (B2C) shipping. Our platform and services are designed to accommodate the unique requirements of each type of shipment.

How can InXpress support my business as it grows and shipping needs change?

InXpress is committed to partnering with our customers for the long term. As your business grows, we’ll work with you to adapt your shipping solutions, leverage new technologies, and find new ways to optimize your supply chain.

How does InXpress keep customers informed about changes in the shipping industry, such as new regulations or carrier updates?

We stay up-to-date on industry changes and proactively communicate relevant updates to our customers through email notifications, our website, and direct communications from our account management team.

Can InXpress help me navigate the complexities of shipping to different countries and regions?

Yes, our team has extensive experience in international shipping and can provide guidance on country-specific requirements, customs regulations, and best practices for shipping to different regions around the world.

Does InXpress offer any loyalty programs or rewards for long-term customers?

While specific loyalty programs may vary by location, InXpress values our long-term customer relationships and often provides preferential rates, dedicated account management, and other benefits to our loyal customers.

Does InXpress offer any discounts or promotions for new customers?

Yes, InXpress frequently offers promotions and discounts for new customers. Please contact our sales team to learn about any current offers and to discuss how we can help your business save on shipping costs.

Does InXpress offer any customized reporting or analytics to help me optimize my shipping strategy?

Yes, InXpress can provide customized reporting and analytics through our Webship+ platform. You can access detailed shipment data, track key performance indicators, and identify trends and opportunities for optimization. Our team can also work with you to develop custom reports and dashboards tailored to your specific business needs.

Can InXpress provide any guidance on reducing the carbon footprint of my shipping activities?

Yes, InXpress can provide guidance on strategies for reducing the environmental impact of your shipping activities. This may include optimizing packaging to minimize waste, consolidating shipments to reduce transportation emissions, and choosing carriers with sustainable practices and carbon offset programs.

How can InXpress support my business’s global expansion and entry into new markets?

InXpress has a global network of offices and partners that can support your business as you expand into new markets. We can provide guidance on shipping regulations, customs requirements, and local market conditions, as well as connect you with reliable carriers and service providers in each country. Our team will work with you to develop a customized shipping strategy that supports your global growth objectives.

Can InXpress provide any guidance on shipping to remote or hard-to-reach locations?

Yes, InXpress has experience in shipping to remote and hard-to-reach locations around the world. We can provide guidance on the best carriers and services for these destinations, as well as advice on proper packaging and customs requirements. Our team will work with you to develop a customized shipping plan that ensures your products reach their destination safely and efficiently, no matter where they need to go.

How can I contact InXpress customer support?

You can reach us through our website’s contact form or by calling your local InXpress office. We are dedicated to providing prompt and helpful assistance for all your shipping needs.

How do I open a trace for my shipment with DHL or UPS?

To open a trace, simply provide your Airway Bill (AWB) number. Our system will handle the rest, ensuring you receive timely updates on your shipment’s status.

When is customer support available?

Our customer support team is available during regular business hours. For urgent inquiries, you can contact us through our website or call your local office for immediate assistance.

How do I get started with InXpress?

Getting started is easy. Contact us through our website or call your local office. We’ll guide you through setting up your account, understanding our services, and making the most of our shipping solutions.

How do I update my shipping address or other details?

You can update your information by logging into your account on our website or contacting our customer service team. We’ll ensure your records are updated promptly to avoid any shipping delays.

How do I reset my InXpress account password?

You can reset your password using the “Forgot Password” link on the InXpress login page.

Can InXpress customize shipping solutions for my business?

Absolutely! We work closely with you to understand your specific shipping needs and tailor our services to provide the most efficient and cost-effective solutions. Whether it’s for international/domestic parcels or freight, we’ve got you covered.

What do I need to know about international shipping with InXpress?

International shipping requires accurate documentation and compliance with customs regulations. Our team will guide you through the process to ensure smooth and efficient international shipments.

How does InXpress handle domestic shipping?

We offer reliable and cost-effective domestic shipping services through our network of trusted carriers. Our platform allows you to compare rates and choose the best option for your needs.

What are the benefits of express shipping with InXpress?

Express shipping ensures your packages arrive quickly and safely. We offer competitive rates and reliable service through our partnerships with top carriers.

How do I request a shipping quote?

You can request a shipping quote by filling out the form on our website or contacting our customer service team. We’ll provide you with a competitive quote based on your shipment details, all within minutes. Once set up as a customer, you’ll have access to Webship+, our web-based platform.

What is the process for booking a shipment?

You can gather information from the customer, input it into our system for a rate quote, send the quote for approval, and then book the shipment. Alternatively, customers can use Webship+ to quote and book shipments independently.

Does InXpress offer specialized services for fragile items or hazardous materials?

Yes, InXpress can advise on packing best practices for fragile items. For hazardous materials, specific regulations and carrier requirements apply. Contact InXpress to ensure proper handling and compliance.

How does InXpress handle shipments that require special handling or temperature control?

InXpress works with carriers that offer specialized services for shipments requiring special handling or temperature control. Our team will guide you through selecting the appropriate service and ensuring your shipment is properly packaged and labeled.

Can InXpress assist with the import/export process and required documentation?

Yes, our experienced team provides guidance on import/export regulations, required documentation, and customs procedures. We’ll help ensure your international shipments are compliant and processed efficiently.

How do I resolve a billing issue?

For any billing inquiries or issues, please contact our billing department through the contact form on our website or call our customer service. We will assist you in resolving the matter promptly.

Are there any additional fees besides shipping costs?

Depending on the service and shipment details, fees for customs clearance, address correction, or specific handling requirements might apply. InXpress provides a transparent breakdown of all charges during the booking process. We have no monthly fees, setup fees, or maintenance fees—you only pay when you ship.

Does InXpress offer shipping insurance?

Yes, we offer shipping insurance to protect your goods against loss or damage. You can choose the appropriate insurance option during the booking process. Contact support for more information.

What is the typical contract length for InXpress services?

InXpress offers flexible options that may not require a long-term contract. We are one of the few providers that don’t mandate a long-term contract, allowing you to use our services as needed.

Can I get a quote from InXpress to compare with other options?

Absolutely! InXpress offers quick and easy online quote requests, allowing you to compare our rates with other providers before making a decision.

How can InXpress help me streamline my returns process and manage reverse logistics?

InXpress can help you develop a customized returns management solution, including providing return shipping labels, tracking returned packages, and managing the disposition of returned items. Our team can also provide guidance on best practices for minimizing returns and handling them efficiently.

Can InXpress help me with packaging recommendations for my products?

Yes, InXpress can provide general packaging best practices based on the type of goods you ship. However, consulting with a packaging specialist may be recommended for specific or fragile items.

Does InXpress offer any solutions for managing high-volume or recurring shipments?

Yes, InXpress can set up customized shipping programs for businesses with high-volume or recurring shipment needs. This may include dedicated account management, streamlined processes, and volume-based discounts.

Can I use InXpress for both my B2B and B2C shipping needs?

Absolutely! InXpress offers solutions for both business-to-business (B2B) and business-to-consumer (B2C) shipping. Our platform and services are designed to accommodate the unique requirements of each type of shipment.

How can InXpress support my business as it grows and shipping needs change?

InXpress is committed to partnering with our customers for the long term. As your business grows, we’ll work with you to adapt your shipping solutions, leverage new technologies, and find new ways to optimize your supply chain.

How does InXpress keep customers informed about changes in the shipping industry, such as new regulations or carrier updates?

We stay up-to-date on industry changes and proactively communicate relevant updates to our customers through email notifications, our website, and direct communications from our account management team.

Can InXpress help me navigate the complexities of shipping to different countries and regions?

Yes, our team has extensive experience in international shipping and can provide guidance on country-specific requirements, customs regulations, and best practices for shipping to different regions around the world.

Does InXpress offer any loyalty programs or rewards for long-term customers?

While specific loyalty programs may vary by location, InXpress values our long-term customer relationships and often provides preferential rates, dedicated account management, and other benefits to our loyal customers.

Does InXpress offer any discounts or promotions for new customers?

Yes, InXpress frequently offers promotions and discounts for new customers. Please contact our sales team to learn about any current offers and to discuss how we can help your business save on shipping costs.

Does InXpress offer any customized reporting or analytics to help me optimize my shipping strategy?

Yes, InXpress can provide customized reporting and analytics through our Webship+ platform. You can access detailed shipment data, track key performance indicators, and identify trends and opportunities for optimization. Our team can also work with you to develop custom reports and dashboards tailored to your specific business needs.

Can InXpress provide any guidance on reducing the carbon footprint of my shipping activities?

Yes, InXpress can provide guidance on strategies for reducing the environmental impact of your shipping activities. This may include optimizing packaging to minimize waste, consolidating shipments to reduce transportation emissions, and choosing carriers with sustainable practices and carbon offset programs.

How can InXpress support my business’s global expansion and entry into new markets?

InXpress has a global network of offices and partners that can support your business as you expand into new markets. We can provide guidance on shipping regulations, customs requirements, and local market conditions, as well as connect you with reliable carriers and service providers in each country. Our team will work with you to develop a customized shipping strategy that supports your global growth objectives.

Can InXpress provide any guidance on shipping to remote or hard-to-reach locations?

Yes, InXpress has experience in shipping to remote and hard-to-reach locations around the world. We can provide guidance on the best carriers and services for these destinations, as well as advice on proper packaging and customs requirements. Our team will work with you to develop a customized shipping plan that ensures your products reach their destination safely and efficiently, no matter where they need to go.